I recently went to try out progress thru processors, however after adding the app on facebook, and downloading the software, the application just reports "you do not have any projects. please add a project", so i did some looking though pages and such, and i made a login to grid republic, and tried the support article regarding the signing key issue, about detaching, then reattaching a mananger, however the app still reports no projects, and on the facebook page, no computers are listed. ive also tried reinstalling the application on the computer, and removing the app via facebook. here are the messages from the application.
19/06/2012 12:07:33 PM No general preferences found - using BOINC defaults19/06/2012 12:07:33 PM Preferences limit memory usage when active to 2047.15MB19/06/2012 12:07:33 PM Preferences limit memory usage when idle to 3684.87MB19/06/2012 12:07:33 PM Preferences limit disk usage to 10.00GB19/06/2012 12:07:33 PM This computer is not attached to any projects19/06/2012 12:07:33 PM Visit http://boinc.berkeley.edu for instructions19/06/2012 12:07:34 PM Fetching configuration file from http://www.gridrepublic.org/get_project_config.php19/06/2012 12:08:04 PM Contacting account manager at http://www.gridrepublic.org/19/06/2012 12:08:05 PM Account manager contact succeeded19/06/2012 12:08:05 PM [error] No signing key from account manager19/06/2012 12:08:05 PM [error] Inconsistent signing key from account manager19/06/2012 12:08:18 PM Fetching configuration file from http://www.gridrepublic.org/get_project_config.php
Sorry to hear you are having troubles. I wonder --
no first time was not a gr user, so just installed, then it asked for the ptp email/pass, which i entered. then after that i noticed it had no projects for the first time
and windows 7 64 bit
you wrote "....first time was not a gr user, so just installed, then it asked for the ptp email/pass, which i entered..."
So here's the thing: (a) when you join PTP, in most cases, the installer should not ask you for email + PW. but under some circumstances it does ask. in these case, though it does not want your FB email+PW; it wants your PTP credentials. you can get your PTP credenials only here: http://apps.facebook.com/processors/credentials.php
So try this --
Yea, where i said it first asked for email/pass it had a link to that ptp credintails page that you linked, which i used the first time. i had also tried that from the documentation page under the signing key issue page. however i tried it again and it didn't fix it, it accepts the username/password then fails with the signing key issue.
27/06/2012 6:00:10 PM Removing account manager info27/06/2012 6:00:26 PM Fetching configuration file from http://www.gridrepublic.org/get_project_config.php27/06/2012 6:00:48 PM Contacting account manager at http://www.gridrepublic.org/27/06/2012 6:00:49 PM Account manager contact succeeded27/06/2012 6:00:49 PM [error] No signing key from account manager
if it matters when i tried removing the facebook app and re adding i selected i already have a account, and used the GR details, so the email listed in the link you supplied is my actual email address
Hi jfinn,
We would like to get some files from you to investigate this further. If you would send us a message through http://www.gridrepublic.org/contact I will send you an email with the list of files we would like from you.
Thank you,
Jon
Jfinn,
What browser and operating system are you running? I will check the spam folder. I would have got back sooner, but didn't notice the response.
I wanted to report we discovered a human error issue with the contat us inquiries and why you never recieved a response and on behalf of GridRepublic we would like to appologize for that. We will look though the emails and get to you as soon as we find it. In the mean time let me know what type of computer this issue is occuring on so we can test a few things.
Jonathan
thats alright, the computer is win 7 64bit custom built desktop machine running firefox as defualt browser. after any other info?
